Frequently Asked Questions
Here are some questions that we get asked regularly about this new training website. If your question is not listed here, give us a shout! You can reach us by email at email@example.com or by phone at 604-669-6943 ext. 231 (Toll-free within Canada 1-800-661-1040 ext. 231). We hope you enjoy the BCSTH courses.
How do I enroll in a course?
All you have to do is click on the Enroll button and fill out the registration form. After your account is created, you will be directed to a checkout page. Please make sure you enter your member code if you have one to receive the discounted rate. Payment will be processed via the PayPal portal - you can use either PayPal or a credit card. And that’s all there is to it.
Is there a member price for the courses?
Of course there is! If your agency is a BCSTH member, you are eligible for a 48% discount for all of the courses we offer. Just ask your agency for the member code and enter it on the checkout page. You can always email firstname.lastname@example.org if you are not sure how to proceed and we will help you.
Can I still pay for the registration fee by cheque?
Absolutely. Just email us at email@example.com with your name, course(s) you want to be enrolled in, and your agency name. We will send you an invoice which you can pay for by cheque. Once we receive your registration fee, you will receive an email with information on how to access the online course.
I have completed my courses in the old training site but I did not print off my certificate.Can I still get one?
You can definitely get your certificate if you have taken the online course in the past 3 years. Please email us at firstname.lastname@example.org and we are happy to send you a copy of the certificate.
I am a PEACE Counsellor who is registered to attend the in-person training. What are the pre-requisite courses I need to take?
Hey! That's great that you are coming to the in-person training! You will need to do 4 courses in total: Foundations in Violence Against Women, Introduction to Working with Children and Youth Experiencing Violence (PEACE1), Supporting Children and Youth Experiencing Violence (PEACE2) and Violence is Preventable (VIP). You can enroll in all three courses HERE! Of course, there is a member code you can enter to get the discount. Please email us at email@example.com for more information.
How can I keep track of the training I've completed?
Your account automatically keep track of your progress for the training you're enrolled in. When you login to your account, you can see what courses you have and your progress in the Training Passbook. You can also print off a Training Passbook - Anti-violence Workers or Training Passbook - PEACE Program Counsellors and fill it in yourselves to help you keep track of the training you have completed. After you have completed a course, you will be issued a Certificate of Completion. We strongly encourage you to print off the Certificate of Completion as a record.
Help!I still have questions!
Don’t worry! We are here to help you and we welcome your questions. You can reach us by email at firstname.lastname@example.org or by phone at 604-669-6943 ext. 231 (Toll-free within Canada 1-800-661-1040 ext. 231)