Frequently Asked Questions

Here are some questions that we get asked regularly about this new training website. If your question is not listed here, give us a shout! You can reach us by email at training@bcsth.ca or by phone at 604-669-6943 ext. 231 (Toll-free within Canada 1-800-661-1040). We hope you enjoy the BCSTH courses.


How do I enroll in a course?

All you have to do is click on the Enroll button and fill out the registration form. That’s all there is to it.


Is there a member price for the courses?

Of course there is! If your agency is a BCSTH member, you are eligible for a 48% discount for all of the courses we offer. Just ask your agency for the member code and enter it on the checkout page. You can always email training@bcsth.ca if you are not sure how to proceed and we will help you.


Can I still pay for the registration fee by cheque?

Absolutely. Just email us at training@bcsth.ca with your name, course(s) you want to be enrolled in, and your agency name. We will send you an invoice which you can pay for by cheque. Once we receive your registration fee, you will receive an email with information on how to access the online course.


I have completed my courses in the old training site but I did not print off my certificate.Can I still get one?

You can definitely get your certificate if you have taken the online course in the past 3 years. Please email us at training@bcsth.ca and we are happy to send you a copy of the certificate.


I have started my course in the old training site but I have not completed it.How do I access the course on the new site?

If you are enrolled in a course in the old training site in the past 12 months, you should (or will) receive an email with instruction on how to access it on the new site. Your progress and journal entries will not be transferred. However, if you absolutely need to get a copy of your journal entries, there may be a way for us to recover it and send it to you. Please email us at training@bcsth.ca for more information.


I am a CWWA worker who is registered to attend the in-person training. What are the pre-requisite courses I need to take?

Hey! That's great that you are coming to the in-person training! You will need to do 3 courses in total: Foundations in Violence Against Women, Introduction to Working with Children and Youth Exposed to Violence and Supporting Children and Youth Exposed to Violence. You can enroll in all three courses HERE! Of course, there is a member code you can enter to get the discount. Please email us at training@bcsth.ca for more information.


Help!I still have questions!

Don’t worry! We are here to help you and we welcome your questions. You can reach us by email at training@bcsth.ca or by phone at 604-669-6943 ext. 231 (Toll-free within Canada 1-800-661-1040)