Frequently Asked Questions
Below are some questions that we get asked regularly about our new training website. If your question is not listed here, give us a shout! You can reach us by email at [email protected] or by calling our Training Coordinator at 604-669-6943 ext. 226 (Toll-free within Canada 1-800-661-1040 ext. 226). We hope you enjoy the BCSTH courses!
How do I enroll in a course?
From the home page, select the course you wish to take;
Select the Enroll button;
Complete the registration form and select Sign Up;
Your account has now been created and you will be directed to a checkout page.
*If you are a BCSTH member, don't forget to enter you member code! Select If you have a member code, CLICK HERE!;
Payment will be processed via the PayPal portal. Select Pay by PayPal to pay by PayPal OR by Credit/ Debit card;
On the next screen, enter your email and continue to the PayPal checkout OR select Pay with a credit or Visa Debit card to pay by credit or debit card;
After selecting Pay with a credit or Visa Debit card enter your email on the Checkout as Guest screen and select Continue to Payment;
Enter your card details and select Agree & Pay.
We hope you enjoy your course!
Is there a member price for the courses?
Of course there is! If your agency is an Associate or Full BCSTH member, you are eligible for discounts on all of the courses we offer. Just ask your agency for the current member code and enter it on the checkout page. You can always email [email protected] if you are not sure how to proceed and we will help you.
Can I pay for the registration fee by cheque or EFT?
Absolutely! Please email us at [email protected] with your name, course(s) you want to be enrolled in, and your agency name. We will send you an invoice which you can pay for by cheque or EFT. Once we receive your registration fee, you will receive an email with information on how to access the online course.
I have completed my course in the old training site but I did not print off my certificate. Can I still get one?
Yes, you can still get your certificate if you have taken the online course in the past 3 years. Please email us at [email protected] and we will send you a copy of the certificate.
I am a PEACE Counsellor who is registered to attend the in-person training. What are the pre-requisite courses I need to take?
You will need to do 4 courses in total: Foundations in Violence Against Women, Introduction to Working with Children and Youth Experiencing Violence (PEACE I), Supporting Children and Youth Experiencing Violence (PEACE II) and Violence is Preventable (VIP). You can enroll in all three courses HERE! Of course, there is a member code you can enter to get the discount. Please email us at [email protected] for more information.
How can I keep track of the training I've completed?
Your account automatically keeps track of your progress for the training you're enrolled in. When you login to your account, you can see what courses you have and your progress in the Training Passbook. You can also print off a Anti-Violence Worker Training Passbook or PEACE Training Passbook and fill it in yourselves to help you keep track of the training you have completed. After you have completed a course, you will be issued a Certificate of Completion. We strongly encourage you to print off the Certificate of Completion as a record.
Help! I still have questions!
Don’t worry! We are here to help you and we welcome your questions. You can reach us by email at [email protected] or by phone at 604-669-6943 ext. 226 (Toll-free within Canada 1-800-661-1040 ext. 226)